Return Policy
Return of Device
Hardware components may be sent back to Endlesscalls™ within fourteen (14) days following service termination to obtain a credit for the standard disconnect fee associated with the respective voice lines. This policy requires that the customer first returns the hardware along with all original components, accessories, documentation, and packaging materials in pristine, undamaged condition.
The company will not issue credits if equipment arrives damaged or altered from its original state. Customers receiving initial shipments with visible packaging damage should document issues via carrier receipts, retain copies, and immediately notify customer support via email at billing@Endlesscalls.com while keeping all materials intact for customer care verification.
Money Back Guarantee; Limitations and Conditions
Endlesscalls™ provides a thirty-day money-back assurance restricted to one primary line per account. To qualify for activation fee refunds, initial month service charges, and waived disconnect fees (excluding shipping costs), customers must satisfy specific criteria: (1) cancel services within the initial 30 days, (2) maintain usage below 500 minutes during this timeframe, and (3) return all hardware items with accessories and packaging in undamaged condition accompanied by a valid return authorization number.
Customers remain accountable for usage overages, international calling fees, and directory assistance charges. The organization retains rights to alter or revoke this guarantee without advance notice, and consumers handle return shipping expenses. Securing an authorization number requires contacting billing@Endlesscalls.com directly.