EndlessAnalytics & Operator Hub
Monitor real-time voice traffic metrics, call recording logs, and supervisor operator consoles
Real-Time Analytics Dashboard
Track call volume trends, average handle time (AHT), peak hours, and comprehensive CDR data reporting.
Active Monitoring Node
Operator Switchboard Panel
Interactive live queue management, drag-and-drop call transfers, whisper coaching, and extension status views.
Live Console Ready
WallBoard for Administrators
High-level visual metrics display, real-time agent performance stats, SLA threshold alerts, and custom dashboard layouts.
Admin View Active
Operator & Telemetry Security Notice
All analytics streams are encrypted via TLS 1.3 with real-time stream replication across backup nodes to ensure zero telemetry downtime.
Visitor session routing and IP telemetry are logged securely for performance diagnostics.