A Device may be returned to Endlesscalls™ within fourteen (14) days of the termination of Service to receive a credit for the $49.95 disconnect fee for the voice line or lines assigned to that Device provided that the Customer first returns the Device and all of its parts, accessories, documentation, packaging, and packaging materials in an undamaged and original condition. Endlesscalls™ will not credit Customer if the Device is damaged or not in its original condition as received by the Customer or if Customer does not fully comply with this Section. If Customer initially receives packaging and/or a Device that is visibly damaged, Customer agrees to note the damage on the carrier's freight bill or receipt, keep a copy, and immediately notify Endlesscalls™ by email at billing@Endlesscalls™.com. Keep the Device and the original packaging, packing materials and parts intact and contact Endlesscalls™'s customer care department immediately.
Endlesscalls™ offers a 30-day money back guarantee, applicable to one primary line per account, not additional or secondary lines. Under the terms of the Money-Back Guarantee, Endlesscalls™ will refund the activation fee, first month of service and Excluding shipping charges, and waive the disconnect fee if the Customer (1) cancels Service within 30 days of the activation of the account, (2) did not exceed 500 minutes of usage within the first 30 days of Service, (3) first returns to Endlesscalls™ any and all Devices and all of its (their) parts, accessories, documentation, packaging, and packaging materials in an undamaged and original condition, and with a valid return authorization number obtained from Endlesscalls™ Customer Care. However, the Customer will be responsible for paying all charges for overage, international traffic, and directory assistance. Endlesscalls™ reserves the right to terminate or revoke the Money-Back Guarantee at any time, without prior notice. The Customer is responsible for return shipping of Device and the other materials. The Money Back Guarantee will not be honored if the Customer fails to meet all above requirements. To obtain a return authorization number, the Customer must contact billing@Endlesscalls.com.